Harnessing the power of AI, CardioDent partnered with Commerit to transform their patient interaction landscape. Dive into how this collaboration led to a seamless, efficient, and enhanced patient experience, automating over 5,000 interactions monthly and increasing appointment booking rates by 36%.
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Before we delve into the specifics of the client case, here's a brief testimonial from Ioana Copâcianu, our liaison at CardioDent. In this segment, Ioana discusses the significant improvements CardioDent experienced after adopting our customer interaction automation solution.
Please note: The video below has been translated and dubbed from Romanian to English for your convenience.
Nestled in the bustling city of Iasi, CardioDent stands as a testament to dedication, innovation, and patient care. Over the years, they've grown to be a renowned name in Iași dental healthcare, boasting two state-of-the-art clinics and a team that's passionate about smiles.
"Our mission has always been clear - to provide unparalleled dental care in a comfortable environment," shares Dr. Elena Popescu, one of the leading dentists at CardioDent. "Every patient who walks through our doors isn't just a case, but a member of our extended family."
Their commitment to cutting-edge technology, continuous learning, and a patient-first approach has garnered them thousands of loyal patients. But with this rapid growth came the challenges of managing increased patient interactions and ensuring that every inquiry was met with the same warmth and efficiency that CardioDent prides itself on.
As CardioDent's reputation grew, so did the influx of patient inquiries. The team found themselves spending more time answering repetitive questions and less time doing what they loved - caring for their patients.