By merging health expertise with cutting-edge technology, Restartix and Commerit have reshaped how patients engage with therapy services. Discover how this collaboration led to the automation of 2,500 interactions monthly and crafted an enhanced experience for patients.
October 13, 2023 ยท 2 minutes read
RestartiX stands as a beacon of innovation in the health sector, blending traditional physiotherapy with contemporary technology. With a team of licensed physiotherapy specialists and over 30 years of combined clinical experience, RestartiX offers a 24/7 health education platform, empowering patients to take charge of their own health.
"Our mission is to provide people with the right information at the right time, regardless of their location or access to traditional health solutions," says Dr. Alexandru Ilie, a specialist at RestartiX.
From senior therapy programs to spinal solutions, with a focus on non-surgical pain therapy, RestartiX has established itself as a trusted name in Romania's healthcare sector.
As RestartiX's popularity surged, so did patient interactions. The team grappled with efficiently managing these interactions and ensuring every patient received the necessary information and support.
"We noticed many queries were similar and could be addressed without human intervention, but we didn't want to lose that personal touch," remarks Daniel Alexandrescu, CEO of RestartiX.
Faced with RestartiX's intricate challenges, Commerit delivered an innovative solution: a ChatGPT-powered chatbot, meticulously designed to navigate RestartiX's extensive database of services and products.