Project title:
Restartix: In-Person & Online Therapy Services Support
Comprehensive ChatGPT AI Solution for Restartix: Unifying In-Person & Online Therapy Services with E-Commerce Support
Case study template
Role
Engineered and implemented a ChatGPT-powered AI solution for Restartix, automating 60% of customer interactions, enhancing product and service recommendations, and significantly boosting consultation booking rates by adeptly navigating a vast dataset of diverse offerings.
Project Task/Challenge:
Embarking on the project with Restartix, a multifaceted platform offering in-person therapy, online courses, and an e-commerce platform for therapeutic products, we were confronted with several pivotal challenges that were inhibiting optimal customer interaction and conversion:
- Voluminous Product and Service Inquiries: Restartix was inundated with a substantial volume of customer questions, particularly concerning product or service recommendations, which demanded significant time and resources to address effectively and informatively.
- Extended Interaction Time: The average customer interaction time spanned between 15 to 30 minutes, indicating a potential inefficiency in providing quick, yet comprehensive responses to customer inquiries and concerns.
- Elevated Customer Service Costs: The technical issues related to platform use and accessibility of online products were being addressed via a call center, which was not only resource-intensive but also incurred high costs associated with customer service handling.
- Subpar Conversion Rates: Despite engaging with clients and providing detailed information, the conversion rate of turning these interactions into sales or bookings was disappointingly low, signaling a disconnect in the client interaction to customer conversion journey.
These challenges presented a unique opportunity to develop a solution that could streamline customer interactions, reduce handling time and costs, and enhance the conversion rate by providing timely, accurate, and helpful responses to client inquiries and concerns.
Project Solution:
In addressing the multifaceted challenges faced by Restartix, we developed and implemented a ChatGPT-powered AI solution, meticulously designed to enhance customer interactions and streamline the conversion process across their diverse service and product offerings:
- Significant Automation Achieved: Our solution successfully automated approximately 60% of all customer interactions, alleviating the burden on customer service representatives and ensuring that customers received prompt and accurate responses to their inquiries.
- Automated Recommendation System: We introduced a fully automated product and service recommendation system, capable of providing customers with insightful and tailored suggestions, thereby personalizing their journey and enhancing their experience with Restartix.